The Challenge:

A major electrical distributor with 200 different sites was fraught with issues, from inconsistent processes and missing lease files to a poor alignment with their support provider. We also found their procedures paper intensive and failing to leverage technology.

The Solution:

  • We helped the client develop, implement and maintain standard, repeatable process and standard forms.
  • We organized all of their paper files into standard format, scanned all leases for the website, and maintained a database of all lease information (plus telecom).
  • Our support team became perfectly aligned with the client’s regions.
  • We implemented an intranet side and web-based systems.

The Result:

Our new-and-improved, ultra-efficient process was a great success for this client, who documented more than $5 million in annualized savings in the first three years!

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