A major electrical distributor with 200 different sites was fraught with issues, from inconsistent processes and missing lease files to a poor alignment with their support provider. We also found their procedures paper intensive and failing to leverage technology.
- We helped the client develop, implement and maintain standard, repeatable process and standard forms.
- We organized all of their paper files into standard format, scanned all leases for the website, and maintained a database of all lease information (plus telecom).
- Our support team became perfectly aligned with the client’s regions.
- We implemented an intranet side and web-based systems.
Our new-and-improved, ultra-efficient process was a great success for this client, who documented more than $5 million in annualized savings in the first three years!